Returns & Exchanges
At Woodland Presets, we strive to ensure you are completely satisfied with your digital assets. Due to the nature of digital goods, we offer a 14-day satisfaction guarantee for store credit or technical troubleshooting if the presets do not meet your creative expectations.
Review Policy
Ensure your request is submitted within 14 days of purchase and that you have attempted to apply the presets to compatible file formats.
Contact Support
Email our creative team at [email protected] with your order number and a brief description of the issues you are experiencing.
Technical Troubleshooting
Our specialists will provide a one-on-one consultation to help you calibrate the presets to your specific camera profile or lighting style.
Resolution
If technical adjustments do not resolve the issue, we will issue a store credit or exchange your pack for a different preset collection of equal value.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing